Refund policy

Last updated: November 5, 2026

We want every Foxacrunch order to arrive as expected. Eligibility depends on whether an item is personalized or made to order.

Personalized and made-to-order products

These products cannot be returned for a preference change, incorrect customer-provided details, or a change of mind. If an item arrives damaged, defective, or different from the submitted customization, contact us within 7 days of delivery with the order number and clear photos. After review, we will arrange an appropriate replacement or refund.

Eligible non-personalized products

Contact us within 30 days of delivery before returning an eligible non-personalized item. It must be unused and in its original condition and packaging. We provide return instructions after confirming eligibility.

Changes, cancellations, and refunds

Email us promptly to request a change or cancellation. Once production begins, an order may no longer be changed or cancelled. Approved refunds are issued to the original payment method. Allow up to 10 business days after approval for processing, plus provider processing time.

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Business information

Jiangxi Mengbi Technology Co., Ltd.
Rooms 0425, 0427 and 0428, Unit 101 (Floors 1-16), Nanchang Haowei Commercial City Hotel, No. 1155 Fusheng Road, Xihu District, Nanchang, Jiangxi, China
Email: info@foxacrunch.com